15 Days Delivery Guarantee!:
We offer a ’15 Days Delivery’ guarantee on most products bought on the site. The products ordered will be at your doorstep within 15 business days (Monday to Friday), of your payment having been cleared. We are able to provide guaranteed delivery for our products because we manage our complete supply chain from sourcing to warehousing to dispatch. We are confident of our capability and therefore, we would offer an Online Discount Coupon worth 50% of the product value or Rs.500/- per Order (whichever is lower) if we fail to deliver in time. The Discount Coupon will be sent to all the eligible customers within 2 weeks post the Order is delivered. For orders which are placed using Credit Card / Net Banking Payment Option and are under Verification, the guarantee is applicable post the payment has been verified. What is not covered: delivery delays due to customer unavailability. (If the courier has come to the shipping address within fifteen business days and not been able to deliver. The courier may or may not contact you before coming – that is something we have no control over). Cheque/DD orders – Delays in depositing the Cheque/DD from customers end could result in products going out-of-stock in which case we will refund the amount and cancel the order. This guarantee is not valid for special promotional offers. This guarantee is not applicable for products on backordered status.
We may offer FREE SHIPPING on some products and the same will be specified on the Product Description Page. For Category of products where Shipping Cost, the total shipping charge for your Order will be displayed once you proceed to check out. Octroi charges wherever applicable is to be borne by the customer. It is our endeavour to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code or a message will be sent by email informating the customer about the same. Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders. Please call us on 096040 01234 or e-mail us at firstname.lastname@example.org if you have any questions.